Shipping & Returns

Shipping

We are a NZ based company, operating from the South Island of New Zealand.

The Grooms Collection website is stock controlled.  If a product shows as available it will be in stock.

We send Monday and Tuesday via tracked NZ Post

Returns

We aim to provide the same quality product every time, your happiness is our goal. Please be aware that all of the products are made by hand and the consistencies may vary slightly. If you are unhappy with any of The Grooms Collection products, please let us know and we can refund your money or replace your product.

Email info@thegroomscollection.co.nz

30 Days to Return

We accept returns. You can return unopened items in the original packaging within 30 days of your purchase with receipt or proof of purchase. If 30 days or more have passed since your purchase, we cannot offer you a refund or an exchange.

Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment.

Only regular priced items may be refunded. Sale items are non-refundable.